Refund policy

Teachwell Refund Policy

Last Updated: May 5, 2026

Welcome to Teachwell. We want every customer to feel confident shopping with us. If you are not fully satisfied with your purchase, we’re here to help.

Returns & Refund Eligibility

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

  • Items must be in good condition
  • Items must not show excessive wear or damage
  • Proof of purchase or order number is required

Because our insoles may be trimmed to fit shoes, lightly trimmed products may still qualify for replacement support at our discretion.

Incorrect Size or Fit Issues

If your insoles do not fit properly:

  1. Please first try trimming them using the sizing guidelines printed on the product
  2. If they still do not fit, contact us and we’ll work with you to find the correct size

We may offer:

  • A replacement size
  • Store credit
  • A refund depending on the situation

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the item and packaging

We will send a replacement or issue a refund at no additional cost.

Non-Refundable Items

We may refuse returns for:

  • Excessively worn products
  • Items intentionally damaged
  • Orders submitted fraudulently
  • Final sale or clearance items (if marked as such)

Refund Processing

Approved refunds are issued to the original payment method. Please allow:

  • 5–10 business days for processing
  • Additional time depending on your bank or payment provider

Shipping costs are non-refundable unless the return is due to our error.

How to Start a Return

To begin a return or replacement request, contact us at:

Email: teachwellusa@gmail.com
Business Name: Teachwell

Please include:

  • Your order number
  • The issue you’re experiencing
  • Photos if applicable